Returns & Exchanges
At Tribal Chimp, we want you to be completely satisfied with your hair styling experience. If your purchase doesn't meet your expectations, you can return or exchange eligible products within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization and instructions.
Prepare the Package
Ensure the items are in their original packaging, unused, and securely sealed to prevent damage during transit.
Ship It Back
Affix the provided shipping label or use a tracked courier service to send the items back to our processing center.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing